Get Immediate Answers to Frequently Asked Tenant Questions

Q. When is my rent due?
A. Rent is due on the 1st of each month and late on the 3rd day. 

Q. What forms of payment do you accept?
A. Payment is due through ACH bank transfer via HEMLANE.

Q. How do I request maintenance?
A. All maintenance requests are made through Hemlane.  Pictures and a written description of the problem are required. 

Q. What if I have an emergency maintenance request?
A. You may call the designated number for an Emergency request. Please refer to your rental agreement for the after hour number. 

Q. How long will it take for a repair to be made?
A. All repair requests are handled promptly. Each repair has a different time frame. A notice will be provided to you when the request is made. 

Q. What happens when my lease is up?
A. Your lease automatically converts to a month-to-month lease. Proper written notice is required to terminate the agreement. 

Q. I am moving out, when will I get my deposit back?
A. Any refund due will be mailed within 21 days of your move out. Please be sure to provide PropertySourced with your new mailing address.

More Questions?